How we work with suppliers
The NHS Workforce Alliance takes a proactive approach to managing supplier relationships. We understand that listening to market innovations, changes and challenges from a supplier’s perspective can help improve supply chain outcomes and drive better value for our NHS.
Throughout the duration of the awarded contract, we will run regular supplier meetings, as well as collect supplier cost and performance information to improve visibility of framework usage, identify improvement opportunities and build stronger relationships.
Your supplier relationship manager
All awarded suppliers, whether SME or larger, are assigned a Supplier Relationship Manager (SRM) who will be a single point of contact for any queries.
Change of details
If your business details change including contact details, business name, novations or change of ownership and insurance updates, please reach out to the respective Framework owner below:
Framework owners:
- Government Commercial Agency [email protected]
- RM6380 Healthcare Workforce Solutions
- RM6277 Non Clinical Staffing
- RM6219 Learning and Training Services DPS
- RM6278 Managed Staff Banks
- NHS Commercial Solutions [email protected]
- RM6333 International Recruitment Services
- East of England NHS Collaborative Procurement Hub [email protected]
- RM6163 Workforce Improvement Services
- NHS London Procurement Partnership [email protected]
- RM6387 Workforce Technology Systems
- RM6281 Clinical and Healthcare Staffing
- NHS North of England Commercial Procurement Collaborative [email protected]
- RM6276 Insourced Services
- RM6182 Occupational Health
- RM6386 Occupational Health, Employee Assistance Programmes and Eye Care Services
- RM6229 Permanent Recruitment 2
Guidance on promotion
All awarded suppliers are provided with an Alliance approved supplier badge and guidance on its use. Awarded suppliers can use the badge in emails, social media, on your website or in promotional materials such as case studies. We support the promotion of our work together so if you have ideas, please get in touch with your SRM.
Management Information (MI)
Management Information (MI) is the collection of data relating to customer purchasing activity with awarded framework suppliers. Suppliers have a contractual obligation to regularly submit data for any sales made through NHS Workforce Alliance frameworks, or report no sales.
Review your awarded framework documentation for more detailed information. For any queries, please contact your SRM or the respective framework owner.
What is Management Information (MI) used for?
We use MI information to analyse purchasing patterns, benchmarking and trends as well as savings made from framework agreements. Additionally, MI helps to inform Supplier Relationship Management (SRM) activity, and calculates any Activity Based Income (ABI).
Will my business be audited by the Alliance?
The Alliance runs a robust Health Assurance Audit process to ensure that workers provided by suppliers through our frameworks are compliant with the NHS Employers Check Standards as well as the obligations set out in the individual framework agreements. Find out more about the Alliance audit process.